Executive Summary
Leadership at the Intersection of Aviation & Technology
A seasoned product leader and solutions architect with deep expertise in enterprise airline transformation. Specializing in transversal solution management, digital experience platforms, and cross-functional governance across global organizations.
Proven track record of leading multimillion-dollar airline programs, driving SaaS product roadmaps for 120+ airlines, and orchestrating large-scale PI planning and enterprise-level delivery across five countries — France, Germany, USA, India, and the UAE.
Combining aerospace engineering fundamentals with modern product strategy to deliver measurable business outcomes at the intersection of aviation and digital innovation.
12+
Years of Global Experience
5
Countries
90+
Engineers Led
120+
Airlines Served
Career
Professional Experience
A decade-plus journey across five countries, from aerospace engineering to enterprise-scale product leadership.
2024 – Present
Principal Solutions Manager – Etihad Airways Solution Center
Amadeus, Dubai (UAE)
- Lead for transversal solutions, governance, and solution architecture across the Etihad program
- Steering committee contributor and business objective discovery lead
- Driving PI planning and enterprise-level delivery for complex airline transformation initiatives
2021 – 2024
Lead Product Manager – Digital Products
Amadeus Software Labs, India
- Led SaaS call-center reservation platform & digital experience suite serving 120+ airlines globally
- Chief PM for 90+ engineers across distributed development teams
- Delivered global SaaS roadmap and "Contact Center of the Future" vision
- Reduced airline call-center costs during COVID through rapid innovation and strategic pivots
2015 – 2021
Solutions Manager – Southwest Airlines Competency Center
Amadeus North America, USA
- Led $50M group booking product (AGM/G3 & Big PNR) for major North American carriers
- Delivered Air Canada Same-Day Change solution
- SAFe transformation contributor across the organization
2013 – 2014
Product Development Analyst
Amadeus SAS, France
- Functional analysis, feasibility studies, and technical specifications for airline products
- Reduced defect backlog by 20% in two months through systematic triage and resolution
2013 – 2014
Project Engineer
Airbus, Germany
- Designed structural components for the A350 XWB program using CATIA V5
2012 – 2013
Research Intern
Airbus Helicopters & ISAE-SUPAERO, France
- Master thesis on polymeric foam simulation using Python for advanced composite materials research
Case Studies
Strategic Projects
Enterprise-scale initiatives delivering measurable business outcomes across the global aviation ecosystem.
Airline Front-Office B2B Platform
Business Challenge
Airlines needed a unified, modern booking platform to replace fragmented legacy systems across global markets.
Strategic Approach
Led cross-functional discovery, stakeholder alignment, and agile roadmap execution with distributed engineering teams.
Solution Delivered
Delivered a scalable SaaS B2B reservation platform serving 120+ airlines with real-time booking capabilities.
Quantified Impact
Increased agent productivity by 35% and reduced average handling time by 20 seconds per transaction.
Unified Agent Platform for Proactive Support
Business Challenge
Customer service agents operated across siloed tools, leading to slow resolution and poor traveler experience.
Strategic Approach
Designed a unified agent desktop consolidating booking, disruption management, and customer data into a single view.
Solution Delivered
Built an integrated platform with real-time alerts, proactive rebooking, and AI-assisted recommendations.
Quantified Impact
Reduced call resolution time by 40% and improved CSAT scores by 18 points during disruption events.
Modern Airline Retailing – Offer & Order
Business Challenge
Airlines required migration from legacy PNR-based systems to modern offer-and-order retailing aligned with IATA NDC standards.
Strategic Approach
Championed product strategy and cross-functional alignment between commercial, engineering, and airline stakeholders.
Solution Delivered
Delivered NDC-compliant offer creation and order management capabilities integrated with existing PSS infrastructure.
Quantified Impact
Enabled 15+ airlines to pilot next-generation retailing, unlocking ancillary revenue streams worth $200M+ annually.
Digital Commerce APIs & Contact Center UI
Business Challenge
Airline digital channels lacked API-first architecture, limiting omnichannel commerce and self-service capabilities.
Strategic Approach
Defined API strategy, UX benchmarking, and phased delivery roadmap with continuous airline validation.
Solution Delivered
Launched a suite of RESTful commerce APIs and a modern contact center UI enabling seamless digital-first experiences.
Quantified Impact
Accelerated airline digital adoption by 50%, reducing dependency on traditional distribution channels.
Enterprise Roadmapping for 120+ Airlines
Business Challenge
Managing a unified product roadmap across diverse airline requirements, regional regulations, and competitive pressures.
Strategic Approach
Established a governance framework with quarterly PI planning, airline advisory boards, and data-driven prioritization.
Solution Delivered
Created a scalable roadmapping process balancing innovation, compliance, and customer-driven enhancements.
Quantified Impact
Achieved 95% on-time delivery of roadmap commitments and increased airline satisfaction scores by 22%.
Credentials
Certifications & Accreditations
PMP
Project Management Institute
SAFe 5 Agilist
Scaled Agile, Inc.
Pragmatic Marketing – Level IV
Pragmatic Institute
Competent Communicator
Toastmasters International
Competent Leader
Toastmasters International
Product Management
Professional Development
Design Thinking
Professional Development
AI Agents for Product Leaders
AI & Product Strategy
Expertise
Core Competencies
Product Leadership & Strategy
Solution Architecture & Enterprise Delivery
Airline Systems
Digital Platforms
AI & Emerging Tech
Cloud & Engineering
Education
Academic Foundation
Master's in Aerospace Engineering
ISAE-SUPAERO
Toulouse, France
Specialized in structural mechanics and composite materials. Master thesis on polymeric foam simulation.
Bachelor's in Aeronautical Engineering
Anna University
Chennai, India
Foundation in aerodynamics, propulsion, and aircraft structural design.
Global Footprint
International Experience
Operating across five countries and multiple cultures, bringing a truly global perspective to enterprise delivery.
France
Product Development · Research
Germany
Aerospace Engineering
USA
Solutions Management
India
Product Leadership
UAE
Principal Solutions Manager
Communication
Languages
English
Native
Bengali
Native
Tamil
Native
Telugu
Native
French
Intermediate
German
Beginner
Community
Professional Affiliations
Women in Aviation – Middle East
Advocating for diversity and inclusion in the aviation industry across the Middle East region.
Project Management Institute
Active PMP-certified member contributing to project management best practices globally.
Toastmasters International
Competent Communicator and Leader, honing executive communication and public speaking skills.
Thought Leadership
Blog & Articles
Sharing perspectives on aviation technology, career growth, and personal development.
My Journey from Aerospace Engineer to Product Leader
A personal reflection on transitioning from hands-on aerospace engineering at Airbus to leading digital product strategy in the aviation industry.
Read MoreTransforming into a Powerful Speaker
Insights and lessons learned on the path to becoming a confident public speaker through Toastmasters and professional growth.
Read MoreGet in Touch
Let's Connect
Open to conversations about product leadership, aviation technology, and enterprise transformation.